& Crafts Korea
is Arts & Crafts Korea located?
A. Arts & Crafts Korea is located
in Gwacheon, South Korea. Gwacheon is a city situated on the
southern outskirts of Seoul.
I will be going to Korea soon. Do you have a store I can visit
where I can directly purchase your products?
A. We do not have an offline store, but
do have an office you can visit. If you would like to visit
our office to purchase our items, we recommend you first view
our online store as not all our products are displayed.
you ship directly from Korea?
A. Yes, all our products are shipped directly from South Korea.
Q. I need my
product within the next week. Do you offer express delivery?
A. Yes, we express delivery(EMS) is available as an option
when you check out.
Do you offer courier services?
A. Courier shipment is not an option we offer on the checkout
form. If you need your product urgently, please e-mail
us or call us and we will give you the details. Our main courier
I place an order now, how long will it take for me to receive
it? (US order)
A. The average delivery time is approximately 10-15
days during non-holiday periods. Small orders sent out in
padded envelopes do arrive faster in most cases: 7-10 days
average. However, please allow 10-15 days for all standard airmail orders just to be sure.
I placed an order 15 days ago and have still not received
it. Where's my order? (US order)
The average delivery time to the US is 10-15 days. However,
unexpected incidents do occur now and then, resulting in delayed
delivery. In most cases, the problem has to do with the local
postal office in your area. We suggest you first contact your
local post office and check if they are holding your merchandise.
The official 'hold time' we set is 10 days before it is sent
back to us. Some of our customers have unfortunately have
had to receive their products in 20-30 days. Such cases are
rare, but do happen. We do not have control over how the postal
office in your area deals with our shipment.
I just received my order of two Hanbok Dolls. I see that the
color of the Hanbok is not exactly the same as shown on your
website. Please reply.
A. As much as we would like to have our
customers experience 'what you see is what you get' shopping,
we're afraid that this is not 100% possible as most of our
products are handmade. The colors of products may slightly
differ in tint or shade and sizes may slightly vary as well.
We request your understanding in advance. Unless mass-produced
by machines at a factory, no product on our website will be
as exactly the same as shown on our website.
am a parent of a Korean adoptee and would like to be applicable
for your 10% lifetime benefit program. How do I apply?
A. Simply send us a photo of your child(ren) and some simple
information and you will be immediately applicable for the
benefit upon receipt of photo. Please click here
I just joined to be a part of your 10% lifetime benefit program.
Does this mean I get a discount on your products?
A. 10% of the merchandise total(deducting certain non-discountable
items) is accumulated as 'mileage' in your account. This mileage
is just like 'money' and can be used for your future orders
once over $1.00. This mileage will be awarded to your Mileage
Bank after each successful order. For details, click here.
am interested in selling your products at my gift store. Do
you offer your items at wholesale prices?
A. Yes, Arts & Crafts Korea has almost 500 items available
at wholesale prices. Please e-mail
us requesting information on wholesale accounts and we will
send you our policy.