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Shipping & Handling Information

Destinations

We ship worldwide except a few destinations. If you do not see your country from the dropdown list upon checkout, unfortunately, we are unable to service you at this moment.


Shipping Courier(s)

By default, all orders are shipped via Korea Post, the official local postal service.

We can also arrange DHL or FedEX for customers who require urgent delivery. Please contact us in advance to arrange this.


International Shipping (South Korea -> Your Country)

Methods & Estimated Delivery Times

MethodEstimated Delivery TimesTrackingPackagingRemarks
Economy Airmail10-40 business days

(20-50 business days for Russia, Central America & Carribean, South America, Africa and the Middle East)
Yes
** Not real-time tracking. Please read text below table.
Packet or BoxOffered only for orders up to 2kg / 4.4lb.

Suitable for small, light-weight items like postcards, keyholders, magnets.

Available only to countries shown in dropdown list (during checkout) upon selecting this option.
Standard Airmail10-30 business days

(20-50 business days for Russia, Central America & Carribean, South America, Africa and the Middle East)
Yes
BoxAvailable only to countries shown in dropdown list (during checkout) upon selecting this option.
Express Airmail3-7 business days

(5-10 business days for Russia, Central America & Carribean, South America, Africa and the Middle East)
Yes
BoxAvailable only to countries shown in dropdown list (during checkout) upon selecting this option.

Tracking for Economy Airmail

Unlike Standard and Express Airmail, Economy Airmail does not come with real-time tracking. It is a form of Registered Airmail where tracking is available only from the point Korea Post receives your parcel from us till the point of dispatch by a local air carrier to your country. Once the parcel leaves Korea, it cannot be tracked real-time. However, your country’s local postal service will be delivering it to you personally and not leaving it at your door. If no one is present, your parcel will be kept at your local post office for 2 weeks. (So if you do not receive your order within the estimated time frame, we recommend you call your local post office.)

Economy Airmail is a new shipping method we offer to allow our customers to order small, light-weight items at a relatively cheap cost whilst having the peace of mind that we have dispatched your order.

If you would like real-time tracking and are ordering bigger items, please use Standard or Express Airmail.

Time Frames

Please note that time frames above:

  • Do not include holidays, weekends and non-business hours.
  • They are guidelines and not guarantees as we are not in full control of your order once it leaves our hands.
  • Big holidays such as Christmas or Korean Thanksgiving may result in big delays due to the local postal service being very busy on either or both ends (South Korea and your country.)

 

We highly recommend you order well in advance to ensure you receive your order by the time needed.

 

Local Shipping (South Korea -> South Korea)

Methods & Estimated Delivery Times

MethodEstimated Delivery TimeTrackingPackaging
Standard Ground Shipping1-2 business day(s)YesBox

Free shipping for orders of $50 or more. (Jeju Island is not applicable.)

 

Handling Time

All orders require a handling time of 2-5 business days (though most orders do ship within 2-3 business days).

Occasionally there are products that require more time depending on stock availability. In such cases, we will have this noted on the product page or will contact you separately.

 

Costs

S&H costs will automatically be calculated in your cart when you choose the destination and shipping service. Costs are calculated based on weight and destination.

Please kindly understand we are unable to offer FREE shipping deals (Eg: Free shipping over $X) for international orders because Korea Post calculates shipping costs based on weight (and size) and costs can be very expensive.

 

Customs & Duties

Your order may or may not be charged import duties and taxes. These regulations vary widely depending on the country, so if you have any questions, we highly recommend you get in touch with your local customs office for more details.

We are not responsible for any fees levied by your local courier service or government.

 

Tracking

All shipping methods marked as ‘trackable’ can be tracked online on your local postal service website.

Below are some of the common websites used.

 

 

 

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